Privacy Policy
Last Updated: 04 October 2025
Welcome to TECHNESS Global (“we,” “us,” “our”). We respect your privacy and are committed to protecting personal data that you share with us through technessglobal.com and our services—Graphic Design, Website Development, Online Course Creation (LMS), Virtual Event Management, Data Entry, ICT Training, Research Assistance, Proofreading, and Sales & Repairs of PCs (laptops, tablets, accessories, hardware/network troubleshooting).
By using our website or services, you agree to this Privacy Policy.
1) Who We Are & Contact
Data Controller: TECHNESS Global
Website: technessglobal.com
Email: info@technessglobal.com
Office: Accra, Ghana
We operate in Ghana and comply with the Data Protection Act, 2012 (Act 843). If you are located in the EEA/UK, we also align with the GDPR.
2) Data We Collect
a) Information You Provide
- Identity & Contact (name, email, phone, organisation/institution, role)
- Service Details (design briefs, website content, LMS enrolment data, training or research information, event details, device repair requests)
- Billing (business name, invoicing address, transaction references)
- Communications (enquiries, support requests, feedback)
b) Automatically Collected (Usage/Technical)
- IP address, device type, browser/OS, pages visited, timestamps, referring URLs
- Basic diagnostics and performance metrics for service improvement
c) Cookies & Similar Technologies
We use cookies to operate the site, remember preferences, and analyse performance. See Cookies & Analytics.
d) Special Categories
We do not intentionally collect sensitive data. If any project requires such data (e.g., for research or training), we will obtain explicit consent and apply additional security safeguards.
3) How We Use Your Data
- Provide and manage our services (Graphic Design, Website Development, LMS setup, ICT Training, Data Entry, Event Management, Research, Proofreading, Sales & Repairs)
- Respond to enquiries, provide quotes, and offer client support
- Configure user accounts and permissions for LMS or training services
- Improve our website, services, and customer experience
- Send service updates, promotional offers, and policy notifications (you may opt out anytime)
- Prevent, detect, and investigate fraud, abuse, or technical issues
- Comply with legal obligations and enforce our terms
4) Legal Basis
- Consent (e.g., marketing subscriptions or optional data collection)
- Contractual necessity (to deliver services requested)
- Legal obligation (record-keeping, invoicing, compliance)
- Legitimate interests (analytics, service improvement, and security)
6) Cross-Border Transfers
Data may be processed outside Ghana using secure cloud providers. Where applicable, we ensure adequate protections like encryption and data transfer agreements.
7) Data Retention
We retain personal information only as long as necessary to fulfill service purposes and legal obligations. For ICT training or LMS services, user data is retained per contract and securely deleted upon request or project completion.
8) Data Security
- Secure servers, firewalls, and SSL encryption (HTTPS/TLS)
- Access control and user authentication
- Backups and vulnerability monitoring
- Staff confidentiality and limited access to sensitive data
No online system is 100% secure, but we apply industry-standard measures and continuously improve protection.
9) Your Rights
Under the Data Protection Act, 2012 (Act 843) and where applicable the GDPR, you may have the right to:
- Access, correct, or delete your data
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request data portability
- File a complaint with the Data Protection Commission (Ghana)
To exercise your rights: contact info@technessglobal.com. We may verify your identity before processing requests.
11) Children’s Privacy
Our services are not directed at minors under 18. We do not knowingly collect children’s data. If you believe a minor has submitted data, please notify us for immediate removal.
12) Policy Updates
We may update this Policy from time to time to reflect legal or operational changes. The revised version will be posted on this page with an updated date.
Contact: info@technessglobal.com